Shipping Policy | Cluny Country | Cluny Country

Shipping Policy

Shipping Dates Christmas 2023

Royal Mail have advised the following as latest posting dates for UK and International post to arrive in time for Christmas 2023. The last posting dates for Christmas 2023 should allow enough time for delivery but they are by no means guaranteed. Please do place your order as soon as possible to give us enough time to pack and post your goods out in time for Christmas.

  • Monday, 18 December 2nd Class Signed For UK
  • Tuesday, 19 December 1st Class Signed For UK
  • Friday, 8 December International Tracked

PARCELFORCE:

  • Thursday, 21 December Next Day Delivery UK mainland
  • Friday, 15 December International

UK Delivery

  • We offer free UK delivery on all orders over £100
  • We endeavour to dispatch all orders placed by 2pm on the same day
  • Once dispatched, you will receive a confirmation email with all tracking information
  • Orders can be processed and dispatched Monday - Friday
  • Saturday deliveries can be arranged but may incur an extra cost

Services & Costs:

Provider Service Cost
(Orders <£100)
Estimated Delivery Time
from Placing Order
Royal Mail Tracked 1st Class £6.50 1 – 2 Working Days
Royal Mail Tracked 2nd Class £4.95 2 – 3 Working Days
Parcelforce Next Day £9.95 Next Day
(Order must be placed by 1pm)

Overseas Shipping

Europe:

  • We charge a flat rate of £25.00 on orders to Europe.
  • We will process your order as quickly as possible, generally allow 5 - 7 working days but clarity on delivery timings will be provided on ordering
  • You will be liable for any local duties/taxes that are due on delivery

Rest of the World:

  • VAT adjustments should be automatically made at checkout when your shipping address is added. You will be liable for any local duties and taxes that are due on delivery.
  • Costs can vary dependent on location but are generally in the region of £35.00 - £45.00.
  • We will process your order as quickly as possible, generally allow 5 - 7 working days but clarity on delivery timings and costs will be provided on ordering

In Store Collection

Online orders can be collected in store during our opening hours shown below. Please make sure to bring your online payment and order confirmation to collect your goods.

  • Monday - Friday: 9.30am - 5.00pm
  • Saturday: 10.00am - 2.00pm
  • Please check our opening hours for any closures due to us exhibiting at shows.


We value your satisfaction as a customer, and we strive to make our shipping process as easy as possible. If you have any further questions or need assistance with shipping, please don't hesitate to contact our team.